Privacy & Cookies

Website Privacy Policy

1. Who we are

Newquay Garden Centre
Garden Way, Newquay, Cornwall TR8 4LG, United Kingdom
Email: [email protected]
Tel: +44 (0)1637 872199

We are the “data controller” for personal data processed through newquaygardencentre.co.uk.

2. Data we collect

Information you provide: name, contact details, delivery address, order details, booking/enquiry messages, and marketing preferences.

Information collected automatically: IP address, device & browser details, pages viewed and interactions, via cookies and similar technologies (see Cookies).

From other sources: limited information from social media if you contact us there, in line with the platform’s policies.

3. How we use your data (lawful bases)

• Provide services & fulfil orders (contract) — processing payments, deliveries, bookings, support.
• Communicate with you (contract/legitimate interests) — responding to enquiries, service updates.
• Marketing (consent/legitimate interests) — sending news or offers if you’ve opted in (you can unsubscribe anytime).
• Improve our site & services (legitimate interests) — analytics to understand performance and usability.
• Legal obligations — tax, accounting, or regulatory requirements.

4. Sharing your data

We do not sell your data. We may share limited information with trusted providers who help us operate our business (e.g., hosting, payment processing, deliveries, email services, analytics) under appropriate data processing terms, and with authorities where required by law.

5. Storage, security & retention

• We use secure servers, access controls and encryption where appropriate.
• Card details are processed by PCI-compliant payment providers; NGC does not store full card data.
• We keep data only as long as necessary for the purposes above or to meet legal obligations, then delete or anonymise it.

6. Your rights

You can request: access, correction, deletion, restriction or objection to processing, and portability of your data. Where processing is based on consent, you can withdraw it at any time.

To exercise rights, email [[[email protected]]]. You also have the right to complain to the Information Commissioner’s Office (ICO).

7. Cookies

Cookies are small files placed on your device to help the site function, remember preferences and understand performance. You can manage preferences anytime via your browser's cookie settings.

Cookie type	Purpose	Examples	Lawful basis
Essential	Core functionality (security, preferences, checkout, session)	sessionid, XSRF-TOKEN	Legitimate interests / Contract
Analytics	Understand traffic & site performance	Google Analytics (_ga, _gid)	Consent (where required)
Marketing	Measure campaigns & show relevant content	Meta Pixel	Consent

8. Links to other sites

Our website may link to other websites. We are not responsible for their content or privacy practices. Please check their policies.

9. Changes to this policy

We may update this page from time to time. The latest version will always be available here with an updated effective date.

10. Contact us

If you have questions about this policy or your data:

Newquay Garden Centre
Garden Way, Newquay, Cornwall TR8 4LG, United Kingdom
Email: [email protected]
Tel: +44 (0)1637 872199